Take Me Out To the Ballgame…Lines!?!
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…I don’t think so. This Blog comes live from the home of my local Charlotte Knights Minor League baseball team. Blogging was not exactly my plan for this evening but I needed something to remind me that I was a customer. What has raised my ire you might ask? How about standing in a concession line for forty minutes to grab some peanuts and cracker jacks! In take me out to the ball game there is a verse that says, “Buy me some peanuts and Cracker Jacks for I don’t care if I ever get back!” Well I’m beginning to think that I WON’T EVER GET BACK TO MY SEAT. Concession line service at Charlotte Knights Stadium has me questioning the wisdom of supporting this .
Now I return to my point Mr Baseball Owner Guy. Customer delight in this economic environment means you don’t give fans an opportunity to question their impulse spending. As I stood in line it donned on me that I came to the park to see a ballgame, not to watch Joe Six pack stand in line for sixty minutes to buy Nachos and reminisce about his Glory Days! I arose from spontaneous consumption coma to remember that Mr Owner had not earned my recession cash. Now more than ever the name of the game is Customer Delight. Anything less than that will keep dollars you need in my pocket.
In my next post, I’ll give Mr. Owner Guy three can’t miss pitches for striking out service mediocrity.
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September 4th, 2008 at 6:30 pm
[...] my last post, I recounted a recent encounter with Service Mediocrity during a trip to watch my favorite baseball [...]